US Press Center | About Tripadvisor (2022)

US Press Center | About Tripadvisor (1)

Matt Goldberg

President & CEO

Matt Goldberg isPresident and CEOof Tripadvisor, Inc., the largest travel guidance platform in the world. Matt has more than 20 years’ leadership experience across a diversity of sectors, including travel,digitalmedia, e-commerce, and data,where he’s helped drive innovation and expansion across various businesses. Previously, Matt was Executive Vice President, North America and Global Operations for The Trade Desk, a data-driven global media buying and advertising platform. Before joining The Trade Desk, Matt served as Global Head of M&A and Strategic Alliances and Head of India for News Corp, as well as Senior Vice President, Global Market Development and Head of Corporate Development for Qurate, formerly known as QVC. Prior to that, Matt was CEO of Lonely Planet, a travel guide publisher. Matt currently serves on the Board of Directors of Blue Ocean Acquisition Corp (NASDAQ: BOCNU), and is active in philanthropy and nonprofit leadership, including The Burning Man Project and Lumina Foundation. Matt was also the founding director of Dataphilanthropy, the foundation of The Trade Desk’s founder, dedicated to the mission that passionate, yet data-driven, rational philanthropy is the most effective way to deploy capital against humanity's toughest problems.

Matt holds a Master of Business Administration degree from Stanford University, a Master of Artsin International StudiesfromTheUniversity of Melbourne and a Bachelor of Artsin Englishfrom Cornell University.

Matt’s favorite travel destination is Australia, a country where he also lived for six years.

US Press Center | About Tripadvisor (2)

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Ernst Teunissen

Chief Financial Officerand Chief Executive, Viator, TheFork and Cruise Critic

Ernst is responsible for overseeing Tripadvisor's global finance operations including accounting, financial planning & analysis, investor relations, tax, and corporate development. He also serves as the chief executive for our Viator, TheFork and Cruise Critic businesses. Ernst previously served as executive vice president and chief financial officer of Cimpress N.V., formerly known as Vistaprint N.V. where he had similar responsibilities. Prior to joining Cimpress as vice president of corporate strategy in 2009, Ernst was a founder and director of two corporate finance and management consulting firms, Manifold Partners and ThreeStone Ventures Limited. Before that, he worked in investment banking as an executive director at Morgan Stanley's Telecoms and Media Group in London and as a senior associate director for Deutsche Bank in both London and Singapore. Early on, Ernst worked as a consultant at Monitor Company, a global strategy firm in Europe and Asia. He holds a BBA from Nijenrode University, The Netherlands School of Business and an MBA from the University of Oregon.

Ernst's favorite travel destination isValbonne, France.

US Press Center | About Tripadvisor (3)

Seth Kalvert

Chief Legal Officer and Secretary

Seth Kalvert has responsibility for all of the legal activities of Tripadvisor, Inc.Prior to assuming his role as General Counsel in August 2011, Seth held various positions at Expedia, Inc., most recently as Vice President, Associate General Counsel since February 2006, where he had primary responsibility for the legal aspects of the company's mergers and acquisitions and other transactional work, along with the global Expedia brand, and managed a team that provided legal support for various Expedia brands, including Tripadvisor and Hotwire, in addition to privacy and trademarks across Expedia, Inc.Before joining Expedia, Seth held various legal positions at IAC/InterActiveCorp, which he joined in July 2001. Previously, Seth held a business development role at a privately-held online social networking and e-commerce company and practiced law in the New York office of Debevoise & Plimpton, LLP.Seth holds an AB from Brown University and a JD from Columbia Law School.

Seth's favorite travel destination isQueenstown, New Zealand.

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US Press Center | About Tripadvisor (4)

Sugata Mukhopadhyay

Chief Technology Officer

Sugata is the Chief Technology Officer at Tripadvisor, responsible for leading the company’s engineering organization worldwide. With over 15 years of experience at Tripadvisor, Sugata has touched nearly every area of the business. As head of engineering for Tripadvisor’s Rentals and Experiences business units, Sugata has overseen several significant technical projects that have helped scale the business. Sugata continues to lead engineering for the Experiences & Rentals unit in addition to his global information technology role that spans across all of Tripadvisor globally. Prior to joining the Tripadvisor team, he was involved with several early stage startups across media, FinTech and mobile technology verticals, both as a founder and in engineering leadership roles. Sugata holds undergraduate and graduate degrees in Computer Science from the Indian Institute of Technology, Kanpur and Cornell University.

Sugata's favorite travel destination is Iceland.

US Press Center | About Tripadvisor (5)

Beth Grous

Chief People Officer

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Beth is responsible for leading Tripadvisor's global human resources organization. Previously, Beth was at Nuance Communications, a global provider of speech and imaging solutions, where she served as the senior vice president of human resources. Prior to Nuance, Grous spent three years at Sanofi Corporation, a global healthcare organization, where she was the vice president of human resources. Beth also held a number of roles at Genzyme Corporation for nine years, including vice president of human resources, before it was acquired by Sanofi. Earlier on, Grous held human resources leadership positions at Perot Systems Healthcare Services, Reebok International, Aramark Educational Services and Federated Department Stores. Grous holds a bachelor's degree in English from Cornell University.

Beth's favorite travel destination isMaui, Hawaii.

US Press Center | About Tripadvisor (6)

Kanika Soni

Chief Commercial Officer

As Chief Commercial Officer, Kanika is responsible for all Tripadvisor B2B revenue, across Hotels, Vacation Rentals, Experiences and Restaurants, as well as growing the company’s media solutions and advertising business. Kanika has extensive experience in scaling digital and e-commerce businesses while keeping customer experience at the core of business strategy.

Kanika joined Tripadvisor from The Walt Disney Company in April 2019, where she led global e-commerce for the Consumer Products Division. During her tenure at Disney, she helped turn the business around to deliver sustained double-digit revenue growth. This transformation centered around several strategic initiatives including driving increased traffic, expanding product assortment and improving the shopping experience. Prior to Disney, Kanika held leadership positions at Tesla Motors, Gilt Groupe and McKinsey & Company. Kanika holds an MBA from the University of Chicago Booth School of Business and a Bachelor's degree in Business Administration from Delhi University.

Kanika’s favorite travel destination is Cartagena, Colombia.

US Press Center | About Tripadvisor (7)

Ben Drew

President, Viator

Ben leads Viator, a Tripadvisor company and the world’s largest tour and activity booking site. Under Ben’s leadership, Viator gives travelers access to incredible experiences around the world, and helps tour operators grow their audiences, bookings and businesses.

As head of Viator, Ben also oversees Bokun, the Iceland-based and globally-leading software company serving the tours, attractions and experiences industry. Bokun was acquired by and integrated into Tripadvisor in 2018 under Ben’s leadership.

Ben joined Tripadvisor as head of business development for vacation rentals in 2012, where he led significant inventory growth, and the acquisitions of vacation rental brands Niumba, VacationHomeRentals and HouseTrip. Prior to joining Tripadvisor, Ben led business development for emerging markets at Expedia, and worked as a strategy consultant at Deloitte. Ben holds a degree in economics from the University of Cambridge.

Ben’s favorite travel destination is anywhere above 14,000 feet.

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US Press Center | About Tripadvisor (8)

Almir Ambeskovic

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CEO, TheFork

Almir Ambeskovic is the CEO of TheFork. At this role he’s responsible for setting TheFork’s business strategy and leading global operations of the brand, inclusive of TheFork’s operations in 22 countries around the world, to continue the mission to bringhappiness through amazing and accessible dining experiences. Prior to being appointed as CEO, Almir was Vice President Sales and Marketing for TheFork, a role in which he was responsible for the growth of the business after driving as Regional Director the leading markets of TheFork (Italy and France among others) for several years. He joined TheFork in 2014 as Italy Country Manager following the acquisition by Tripadvisor of RestOpolis, an online restaurants reservation startup he founded and led since 2011 in Milan. Almir began his career as a consultant and entrepreneur in the IT sector. First as start-up entrepreneur founding three companies, then as top manager of a digital scale-up as TheFork, Almir has always been active as a mentor for innovation in Italy. In 2012, Almir created and hosted the first Italian television program on start-ups and innovation. He was also vice president of the group of young entrepreneurs of Assolombarda for six years until 2016.

Almir's favorite travel destination is Sicily, Italy(though for dining out he lovesRome, "theeternal city" and home of the delicious Carbonara).


How do I contact Tripadvisor directly? ›

Where are Tripadvisor's corporate headquarters? Our principal executive offices are located at 400 1st Avenue, Needham, MA 02494, and Tripadvisor's telephone number at that location is (781) 800-5000.

WHO publishes Tripadvisor? ›

Liberty Tripadvisor Holdings

Can Tripadvisor be trusted? ›

Is TripAdvisor reliable? TripAdvisor have been established for many years now, and they are just as reliable as many of the other top sites when it comes to accommodation and price comparisons. In fact, they're one of the largest travel e-commerce companies in the world.

Who is the owner of Tripadvisor? ›

How do I send a message to TripAdvisor? ›

  1. Click the member's screen name next to their post or if they are a Destination Expert,to the right of the forums.
  2. On the left hand side of their profile page,click on "send a message".
  3. Type a subject and your message and click the Send Message button.

How do I report a problem on TripAdvisor? ›

To report a review:
  1. Log in to the Management Center.
  2. Click the Reviews tab in the top navigation bar.
  3. Select Report a Review.
  4. Under What is the problem with the review? select the most appropriate reason.
  5. Select the title of the review in question.
  6. Leave your comment and click Submit.

What has happened to TripAdvisor? ›

In October 2021, TripAdvisor finally published a transparency report. They officially acknowledged that about 9% of reviews are fraudulent or biased, requiring them to be removed. It's a global problem and they found fake reviews in 131 countries.

How long does it take TripAdvisor to publish a review? ›

Normally a review will be posted within two weeks. Often they will send a second email to you requesting you verify your review and if you don't respond to that request, your review is not published.

Does anyone still use TripAdvisor? ›

TripAdvisor has over 702 million reviews of the world's leading hotels. TripAdvisor lists over 7 million locations — restaurants, hotels, and tourist attractions. As the biggest travel advisor online, TripAdvisor has 490 million monthly active users.

Why is TripAdvisor successful? ›

When the company saw that user reviews were getting all the traffic, they adjusted to focus on user reviews, such that fresh, authentic content was always available and didn't cost the company any money to produce. With these adjustments, TripAdvisor grew rapidly and successfully.

Did TripAdvisor go out of business? ›

As the coronavirus pandemic has brought travel to a grinding halt, online travel company Tripadvisor Inc., headquartered in Needham, has announced it will cut 900 jobs worldwide and close its Boston and San Francisco offices. In total, the company will reduce its global workforce by about 25 percent.

How do I get a refund from Tripadvisor? ›

Make a Payment Protection claim

Call us on the first day of your rental period (as stated in your booking confirmation email) on 1-855-785-9714.

How do I respond to negative Tripadvisor reviews? ›

Here are a few simple tips for dealing with negative reviews the right way:
  1. Take a moment. ...
  2. REALLY take a moment. ...
  3. Be personal! ...
  4. Don't snipe back. ...
  5. Address the issue directly. ...
  6. Feel free to express appropriate emotion. ...
  7. Make it right. ...
  8. Correct them with grace.

How do I get more reviews on Tripadvisor? ›

Here are 10 ways you can improve your Tripadvisor Ranking:
  1. Provide Remarkable Service. ...
  2. Be Honest and Transparent. ...
  3. Listen to Your Guests. ...
  4. Provide Instant Communication. ...
  5. Empower Your Staff. ...
  6. Prevent Negative Reviews. ...
  7. Gather Feedback and Act. ...
  8. Always Respond to Reviews.
25 Aug 2021

How do I email support on TripAdvisor? ›

For North America, the email is:

What are TripAdvisor review guidelines? ›

In order to accept your review, it must be: Family Friendly: No profanity, threats, prejudiced comments, hate speech or other non-family-friendly content. No graphic reports of violent criminal activity or participation in drug-related activity. Reports of deaths will be considered on an individual basis.

Does Expedia still own TripAdvisor? ›

First, TripAdvisor was part of Expedia Group until 2011 when it was listed in a spinoff. The two companies continue to be partners. They also have a similar ownership structure with Liberty Group owning significant stakes in the two companies.

Why is TripAdvisor so appealing to consumers? ›

Multiple reviews

On average, users read nine reviews before making a decision on booking a hotel or a restaurant. The results also discovered the main reason, given by 87% of people is they want to share a good experience with fellow travellers.

Why has my TripAdvisor review disappeared? ›

TripAdvisor uses an automated filter system to determine if a review is in compliance with the guidelines. If the system detects an anomaly, the review may be sidelined to be inspected by a human staff member -or- it may disappear and/or not be posted at all.

Can you leave an anonymous review on TripAdvisor? ›

Any of us members can change our usernames to something more anonymous by clicking our username and avatar photo at the top right of any page, then clicking on Account Info. Sign in, and you can alter your username in there.

Can you Write a review on TripAdvisor without an account? ›

If you aren't logged into your TripAdvisor account, you'll need to log in before you can leave a review: click the person-shaped icon at the top of the screen, select a sign-in option, and enter your login information when prompted.

How long does it take for a review to show? ›

Usually, when a customer posts a review, they can almost instantly see their review as published however in reality these reviews may still take some time to be published. According to reports, some reviews get published in 2-3 hours, however, some reviews may even take 2-7 business days to get published.

What percentage of people use TripAdvisor? ›

That being said, according to Statista's Global Consumer Survey, roughly a quarter of surveyed U.S. consumers booked a hotel or private accommodation online via Expedia in 2021, while only 12 percent relied on Tripadvisor.

How do I get a refund from TripAdvisor? ›

Make a Payment Protection claim

Call us on the first day of your rental period (as stated in your booking confirmation email) on 1-855-785-9714.

How do I cancel a reservation on TripAdvisor? ›

To cancel your booking:
  1. Go to your Bookings page.
  2. Find the booking you need to adjust.
  3. On the right side, you will see links where you can view/print your ticket, change date or cancel your booking.
  4. Click the 'Cancel Booking' link.

What is payment protection on TripAdvisor? ›

Payment Protection gives guests extra peace of mind when booking a rental through our website. It means that we will offer a full refund for your stay if: you're prevented or denied access to your rental when you check in. the property is misrepresented (differing substantially to what was advertised)

What does $$$ mean on TripAdvisor? ›

It is a price guide. So this means that a meal is more expensive than a meal at an inexpensive restaurant but less than at a very expensive restaurant. Also it varies by locale, For example a meal at an expensive restaurant in New York City might be $400 per person without wine.

How long does it take for a hotel to refund a deposit? ›

Generally speaking, a hold will be released within 24 hours of checking out. But sometimes it can take up to a week to see the charge disappear. Why does this happen?

Do you have to pay for Tripadvisor plus? ›

Tripadvisor Plus is a paid subscription program whereby Tripadvisor charges a consumer an annual fee in return for perks and discounted rates.

Is Travel Advisor plus worth it? ›

Tripadvisor points out that Plus benefits go beyond the savings on hotels to include discounts on rental cars, flights, experiences and more. That certainly adds to the appeal, but likely only to frequent and/or big-budget travelers.

How long does it take to get refund from TripAdvisor? ›

Claim a refund

Please note: Refunds can take up to 10 days to reach your original payment method. If, following your stay, you feel you're due a full or partial refund due to issues or problems at the property, contact the property owner/manager through your inbox.

Do I get a refund if I cancel a hotel reservation? ›

Generally speaking, booking directly online will always give you the best hotel cancellation policy. In most cases, your room will be fully refundable as long as you cancel within 24-48 hours of your stay. It's even possible to get a refund within 24 hours if you call the hotel and have a valid reason.

Can you cancel booking com within 24 hours? ›

Even if a guest booked a non-refundable rate, they can ask to cancel this for free. Our research shows that guests are most likely to cancel accidental bookings within 24 hours. In fact, 25% of all cancellation requests are made within this period.

What has happened to TripAdvisor? ›

In October 2021, TripAdvisor finally published a transparency report. They officially acknowledged that about 9% of reviews are fraudulent or biased, requiring them to be removed. It's a global problem and they found fake reviews in 131 countries.

Is TripAdvisor owned by Expedia? ›

First, TripAdvisor was part of Expedia Group until 2011 when it was listed in a spinoff. The two companies continue to be partners. They also have a similar ownership structure with Liberty Group owning significant stakes in the two companies.

How do you pay on TripAdvisor? ›

TripAdvisor only accepts online payments by debit and credit card.

What does 3 $$$ mean? ›

$ = Inexpensive, usually $10 and under. $$ = Moderately expensive, usually between $10-$25. $$$ = Expensive, usually between $25-$45. $$$$ = Very Expensive, usually $50 and up.

What does $$ mean on restaurant review? ›

Give us scale $ = $1 to $100 $$ = $100 to $500 $$$ = $500 to $1000 etc. etc.

What do people use Tripadvisor for? ›

With more than 988 million reviews and opinions of nearly 8 million businesses, travelers turn to Tripadvisor to find deals on accommodations, book experiences, reserve tables at delicious restaurants and discover great places nearby.


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